Refund policy

We offer a full product satisfaction guarantee.

If you try our products and find that it isn't right for you, please let us know and we will offer you a refund or credit you can use to purchase other products.
To request a refund or credit, please contact us at hello@earthlysoap.com.au. If you could provide us with feedback, that would be greatly appreciated.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.